Frequently Asked Questions
Q. How can I contact VIP Electronic Security?
A. Phone : (08) 9358 1100 Fax : (08) 9358 1057 Email : vip@vipsecurity-wa.com
Q. My alarm system has a service or trouble light on. What does this mean?
A. Your alarm system is indicating it requires maintenance. The cause of the problem can vary and should be evaluated by an experienced technician. Call VIP Electronic Security on 9358 1100 to arrange an appointment.
Q. My alarm system is going off for no apparent reason.
A.There can be several different reasons this occurring:
- Check your home for large moths, spiders or rodents and remove them from the premises.
- Check that you have not left a window or door open.
- Ensure your pets are put outside before leaving the premises.
- If all of the above have been checked, your alarm system may require maintenance as one or more aspects of the system is faulting. The cause of the problem can vary and should be evaluated by an experienced technician. Call VIP Electronic Security on 9358 1100 to arrange an appointment.
Q. I am going on holidays, is there anything I should do?
A. If your system is monitored you should call VIP Electronic Security on 9358 1100 to advise of your holiday dates and arrange a new temporary keyholder list for the period you are away. You should ensure that someone you trust has keys to access your premises and knows your wishes in case of a problem. Ensure your house is secure before leaving.
If your system is not monitored you should ensure that someone you trust has keys to access your premises and knows your wishes in case of a problem. Ensure your house is secure before leaving.
Q. My alarm system is monitored and I have set my alarm system off accidentally, what should I do?
A. You should call the phone number on your voice code card and advise them of this. Always keep your card somewhere safe as you will be asked about it when making contract with our control room.
Q. I have lost my voice code cards. What should I do?
A. Call VIP Electronic Security on 9358 1100 to arrange new voice code cards.
Q. I want to change the access PIN codes on my alarm system. How can I do this?
A. You have several choices :
- Read your user manual and follow the instructions for changing the codes. You must know your master code to enable changes.
- If you don’t have a user manual contact VIP Electronic Security on 9358 1100 to check if an email copy is available for your system.
- You can call VIP Electronic Security on 9358 1100 to arrange an appointment to program your alarm system for you at our standard rates.
Q. I have purchased a house with a VIP Security alarmed installed. Do I need to do anything?
A. You should call VIP Electronic Security on 9358 1100 as soon as possible to advise your name and contact details. We strongly advise new owners to change their PIN codes as soon as possible.
